Privacy Policy for Loka Keralam Online Portal
Introduction
Loka Keralam Online is a web and mobile-based, Information and Communications Technology(ICT)-enabled digital platform provided by Norka Roots, Government of Kerala. This platform is designed for Non-Resident Indians (NRIs) and Non-Resident Keralites (NRKs) from Kerala to access various services and features.
Scope
This Privacy Policy applies to all personal data collected via the https://lokakeralamonline.kerala.gov.in/ website and the corresponding mobile application.
Data Controller
The data controller for the processing of your personal data is Norka Roots, Government of Kerala, which is the sole owner of the website and mobile application.
Personal Data Collection and Use
We collect the following types of personal data:
- Identity data (such as names, email addresses, and contact details)
- Demographic information (such as age, sex, and nationality)
- Professional information (such as education and employment details)
- Location data (both overseas and within Kerala)
- Family details as relevant to the services provided
This data is collected through various means including during registration, as you use our website, or through cookies and other tracking technologies. We use this information to manage your account, provide services, improve our platform, and where it is in our legitimate interests, excluding where such interests are overridden by your data protection interests or fundamental rights and freedoms.
Consent
By registering and using our platform, you consent to the collection, use, and sharing of your personal data as outlined in this policy. You may withdraw your consent at any time by contacting us, although this will not affect the lawfulness of processing based on consent before its withdrawal.
Data Protection Rights
Under General Data Protection Regulation (GDPR), you have the right to access, correct, delete, restrict, and transfer your personal data. You also have the right to object to certain types of processing, such as direct marketing. To exercise these rights, please contact our data protection officer.
Data Retention
We retain personal data as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Data Deletion
Users have the right to request the deletion of their personal data at any time. On the Loka Keralam Online Portal, this can be done directly by the user through the following method:
- Profile Page Deletion: Users can log in to their account and navigate to the Profile Page, where they will find a 'Delete Account' button. Clicking this button will permanently delete their profile and all associated data from our systems.
If you encounter any issues or prefer to request deletion via email, please contact us at [supportlks.norka@kerala.gov.in] with your registered account details.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective.
Contact Us
For more information about our privacy practices, or if you have questions or would like to make a complaint, please contact us at
This Privacy Policy is effective as of 01-06-2024
